Technical Service

Technology

Technical Service

Pre-Sale Service

Technical advisory on products and performance consulting
On-site communication on customers’ needs
Offering customized technical design and solutions
Providing technical advice on press configurations

Pending-Sale Service：online product detection and data analysis (water content test and analysis of each set of felts )

Regular field service of key customers
Products’ usage and maintenance instructions (technicians provide onsite technical instructions at the 1st time that felts are set up which is mainly about the pre-press time and the cleaning on oil contamination of felts )
Tracking service for key customers, new customers and customers using new products
Product optimization and continuous improvement
“point-to-point“ irregular telephone review

After-Sale Service

Acceptance of objections to products from clients
Survey on comments and suggestions for products from clients
Continuous tracking of product improvement
Offering related accessories and ancillary services

Commitment to Services
Complimentary technical enquiry and advising service
After receiving maintenance and enquiry calls from customers, we will resolve the problems on phone immediately if possible. Our Company will dispatch technicians promptly to provide technical services onsite when needed. Our Company’s service center will make telephone review within 7 days to make sure the products can be used normally.

Technology

Technical Service

Technical Service

Shanghai Jinxiong Fabrics Co., Ltd

+86-021-67295668

Sichuan VANOV Technical Fabrics Co., Ltd

+86-028-82782930